Thank you for your interest in our cyclewear. We try to make the return and exchange process as user-friendly as possible and we understand that purchasing clothing online can be difficult sometimes because everyone's own body type and personal preference on fit can be a little different. As long as an item is still in its original condition you are eligible for a refund or exchange. We ask that all returns are made within three (3) weeks of the date that you received the order.
Each order will include a copy of our Return & Exchange Policy on the reverse side of the packing slip inside your order's mailing envelope. If you would like to send anything back please just fill out the form accordingly and mail it back to us using the address at the bottom of the page. We recommend using a mailing service that provides a tracking number or delivery confirmation (Priority Mail through the US Postal Service is usually a pretty inexpensive and quick service that provides a tracking number). For exchanges, we will always cover the shipping charge when mailing the new items back out to you after your exchange has been processed.
We just ask that you please leave the tags on all items and try them on before using them in a physical activity or washing them; returns and exchanges can only be accepted when the items are in their original condition. Our full Return & Exchange Policy can be seen on our website (aerotechdesigns dot com) by clicking the "Returns" link in the upper righthand corner of the page.
Phone: 412.262.3255 or 800.783.8326
Custom Club and Team: 412.262.0993 or 800.621.4836
email address: firstname.lastname@example.org
email Link: customer service
Custom Cycling Apparel Kits: email@example.com
Racing and Professional Riders: firstname.lastname@example.org
Fellow Cyclist: email@example.com
General Questions firstname.lastname@example.org
Marketing and Promotions email@example.com
Sponsorship/Donations Sponsorship Requests
Accounts Payable firstname.lastname@example.org
Inventory Questions: email@example.com
We cover the cost of re-shipping your exchanged item(s). To exchange an item, just return it within 3 weeks of your order's ship date with this completed Return Form. Please make sure that all of the tags and original packaging are included. Aero Tech Designs will not exchange any garments that have hair or have been worn, dirtied, or washed. Exchanges will be shipped back via first class mail.
Returned orders over $500 USD are subject to a 25% re-stocking fee. Please allow 7 business days after receipt of your return for the refund to show up on your credit card statement.
Send the completed Return Form (PDF) completely filled out.
If you have access to a copier, you could include a copy of your packing list. For returns relating to multiple orders, please enclose a copy of each order's packing slip. Note: UPS and FedEx deliver daily. US Postal shippers can request delivery confirmation to us, but please do not request a signature be required. Should you request a signature, your package will be delayed in delivery to us. Our US Postal mailman does not usually deliver "signature required" packages. Please allow at least one weeks processing time from when your return is delivered to our offices to process your return or exchange. See Order Lookup to use your email to look up you order.
Ship your returns to:
Customer Service Dept.
Aero Tech Designs Cyclewear
2345 Preble Ave.
Pittsburgh, PA, 15233
Our products are unconditionally guaranteed against defects in materials and workmanship. If your item is defective we will repair or replace the item at no charge to you. Please send your defective item to us within three weeks of ship date along with an explanation on the Return Form (PDF) and we will make sure you receive a replacement.
Shipping charges are paid to your chosen carrier (USPS, UPS or FedEx) and are non-refundable.