Frequently Asked Questions When Ordering Custom Cycling Gear
Hello and welcome to Aero Tech Designs Custom Introduction page for customer who have never order custom products from Aero Tech Designs. Here you will find answers all of your questions you may have for us regarding our custom program. As our customer, we will make recommendations on the how to order custom products from us and what sets us apart compared to the majority of custom manufacturers. It is broken up into three categories: Questions to ask yourself, recommendations to customers who want to order custom products, and Frequently asked questions. Before we dive in, remember that you are able to contact a custom sales representative via email or phone to make recommendations or answer your questions.
1) Questions to Ask before you start
1) What and how many products do I need?
2) What do I want my kit to look like?
3) What is my budget?
4) When do I need the products?
2) Recommendations for success!
Recommendation 1 - Communication, we want to know details!
Creating a custom product is not like purchasing a jersey off our website. It's a process that requires frequent Communication back and forth from the salesperson to the customer. The more questions you ask, the more details you provide, and the more information you give us, the better the outcome of the jersey because we can make suggestions on what products to purchase or what services to inquire.
Full Custom - Full Custom is the process of creating a fully printed product designed by the customer or from our talented group of designers. There is no limit on the amount of logos, text, shapes, colors, and other designs element.
Semi Custom - Semi Custom is the process of modifying a pre-designed layout by add logos, text, and clip-art, changing colors, and adding upgrades and add-ons to match the customer's wants and needs.
Basic Custom - Basic Custom is the process of adding logos, text, or basic graphics to a blank garment.
Product line - Products that can be full or semi customized.
Fit Kit - A size run of products is send to the customer, free of charge, to ensure proper fit.
Recommendation 2 - We love a Vector Logo.
Vector logos are a special file type that can be stretched and pulled to the size of a jersey while retaining its shape and not becoming pixelated or blurry. These files end in EPS or AI and some PNG, PDF, PSD files and they are normally created in Adobe Illustrator or Photoshop. We can pull colors, text, and other graphic elements from vector logos in case you want spread it throughout the jersey. Not all graphic files are Vector logos. We cannot accept JPEG, GIF, or low resolution PNG files because they are non-vector files.These are normally low resolution and cannot be used on a jersey.
Vector File - Files that are created in adobe programs and can be editable so you can open them and edit or use any text, color, or other elements within the graphic.
Raster Files - Also known as non-vector files cannot be edited or expanded. They are a set image file that are usually lower resolution.
Pantone Colors - A standardized color reproduction system that allows different manufacturers in different locations to refer to the Pantone system to make sure colors match without direct contact with one another.
Design Time - The charge for the creation of artwork for a jersey. Depending on how complex or simple the design is determines the cost.
Recommendation 3 - Don't wait until the last minute to contact us or place the order!
Creating a custom product takes time and because of all the various factors and elements that might slow down the process. Whether it be the design and approval stage, collecting sizing and quantities from the team, the manufacturing of the products, or the shipping, it is always better to add a week or two onto you estimated timeline. We will be able to give you estimates on how long it will take for each stage, but there is not much we can do if you are not prepared or if the questions we provided above are not answered by you first.
Lead time - This is how long it will take to manufacture the kits, also known as production. It does not included how long it take to create the design or the time for shipping.
Design Stage - The process of creating a design for a customer. Customers who provide a completed template do not need to wait for this stage to be completed before production.
3) FAQ - Frequently asked questions
Q: Why should my team choose Aero Tech Designs Custom?
A: Aero Tech Designs is the destination for any team, small or large, to get quality products while have the best customer service in the business. Aero Tech Designs Custom is proudly made in the USA in Pittsburgh, Pennsylvania and we stand by our quality. We are at the forefront of the custom sublimation process with the most state of the art equipment in the business. Our team of designers can take an idea and turn it into a masterpiece on your back. We see each team as a great story and we want to help tell it.
Q: What is the difference between Full Custom, Semi Custom, and Basic Custom?
A:Fully Customized kits are anything you could want on a jersey. There is no limit on the amount of logos, text, shapes, colors, and other designs elements. Semi Customized kits is the customization of pre-designed templates, that can be tailored to you by add logos and shapes, change colors, and make it your own. Plus, with our Semi-Custom Design Studio, making a kit will seem like more fun than it is work! Basic Customized kits are a low price alternative to Full and Semi Custom kits. They included only a few design elements for team or individuals that want to have a great team kit without it effecting your wallet. For more information on full custom, semi-custom, and basic, follow the links to their respected page.
Q: How do I get started?
A: There are 4 questions that you need to ask yourself: What and how many products do I need? What do I want my kit to look like? What is my budget? When do I need the products? After you have those questions answered, sign up on the Full Custom Request Form and we will send you all the details to get you started. From there you can design your own kit, have one of our professional designers design a kit for you, or choose semi-custom and experiment with our awe-inspiring templates!
Q: What do I do if I have a non-vector logo I want to use, or I lost track of my a vector logo?
A: We offer a press ready service to prepare non-vector, or raster, images for printing. We do need the highest resolution version along with permission from the company to use the logo.
Q: What are your lead times for a custom team kit?
A: Aero Tech Designs Custom is a first come first serve process. The number of other jobs that were placed beforehand depends on the lead time. Kits usually take 3-6 weeks after design has been confirmed. To get a better idea on the lead times, please check our main page for an updated time period or contact us at firstname.lastname@example.org.
Q: What is the minimum order requirement?
A: Aero Tech Designs Custom does request that you have at least 10 units of garment style. If you would like 2 different designs then we must have the minimum order of 10 as well. They cannot be mixed and matched with various garments and styles.
Q: How much will my Kit cost?
A: The price for items will be listed on our Price Guide. All of our products are made in the USA with quality craftsmanship and materials. All price are subject to change depending on the volume of purchase, upgrades, sponsorship, discounts, design time, and other various factors. A quote will be issued and it will be broken down into two categories. The cost of the product and the design time.
Q: Can I make changes to semi custom template designs?
A: Absolutely! All you need to do is let us know what you want to change on the semi custom in the special requests box. We will then review and send you an updated design for you to review. Once we have approval on the updated design, we will then proceed constructing your kit.
Q: Won't someone have the same kit as me if I do Semi Custom?
A: Very Unlikely. Most of our customers have specific color choices and logos that separates them from other teams. With our templates, you can change up to six different colors on one design to make your kit unique. Plus, our semi custom templates are always getting updated with new designs.
Q: How can I get an Aero Tech Sponsorship?
A: Being sponsored by Aero Tech Designs is easy as checking a box, which gives us permission for our logo to be a part of the kit. Different size logos offer different sponsorship. On each of the full custom templates, there are different sponsorship with a boxes next to them. A limit of ONE Aero Tech Designs sponsorship is allowed unless otherwise stated.
Q: What are the shipping costs?
A: Please visit our Shipping page for more details on each shipping service we offer. Shipping will be based on weight and speed of delivery. We do offer overnight and international shipping. Shipping cost will be determined when quoting. We will have promotions at various times.
Q: Will you guys take any special requests?
A: Aero Tech Designs wants every customer to have a positive experience when ordering custom kits. That is why we always try to satisfy special requests from customers. If you are wondering about any special request, let us know and we will try our best to try to accommodate.
Q: Can you produce items that are not on the price guide, such as big and tall sizes or children's products?
A: Aero Tech is known for accommodating big and tall sizes and children's products. With the Aero Tech Designs Custom that will also be true, although, they might not show up on our price guide. When getting quoted, simply ask for the products desired and the corresponding sizes under the special requests box and the quote will reflect. If there is any way we cannot proceed, we will let you know immediately.
Q: We have ordered kits in the past, so is there anyways we can order accessories or other products without the design process?
A: Yes. All you need is your account number, previous invoice number, your team name, or even a main contact and we will be able to look up your past designs and orders. Once you have ordered from Aero Tech Designs Custom you are eligible for more discounts and promotions! We also have the option of a Team Store for teams that buy frequently from Aero Tech Designs Custom.
Q: What is a Team Headquarters?
A: A team "HQ" is an exclusive page for your teammates and you. You will have the ability to purchase previously designed garments, purchase new products that you team manager has added, and get any updates or information that is posted from anyone on the team. By having an Aero Tech Designs Team HQ, it allows us to complete your kits quicker, makes reordering easier, and it saves you money! Contact Us for more information.
Currently our Team Headquarters is under construction. Please stay tuned for more information.
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