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Returns and Exchanges

Returns & Exchanges

Hassle‑free within 60 days. Quality guaranteed for 1 year.
60 Days Return / Exchange
1 Year Manufacturer Guarantee
30% Off Crash Policy

Return Policy Overview

We want you to love your gear. If something isn’t right, our returns and exchanges are simple and fast.

60‑Day Return Window

  • Unused apparel may be returned within 60 days of purchase for a full refund or exchange.
  • Worn or washed apparel is not eligible for return.
For exchanges, we cover the shipping cost when mailing your new items back to you once processed.

Return & Exchange Process

  1. Complete the Merchandise Return Form. It’s on the back of your packing slip or you can download it here.
  2. Package your items. Include the completed form and, if available, a copy of your packing slip. For multiple orders, include a copy for each.
  3. Ship to our Returns Address: 
    Aero Tech Designs
1132 4th Ave.
Coraopolis, PA 15108
    UPS & FedEx deliver daily. USPS customers may request delivery confirmation. Please do not require a signature to avoid delays.
Once we receive your return, please allow 5–7 business days for processing. You’ll receive an email confirmation when complete.

Notes & Exceptions

  • Return & exchange shipping costs are the customer’s responsibility unless due to a manufacturing defect or our shipping error.
  • Refunds are issued to the original payment method. Gift cards / gift certificates are non‑refundable.
  • Returned orders over $500 USD are subject to a 25% restocking fee.
  • Shipping charges paid to USPS/UPS/FedEx are non‑refundable.
  • Amazon customers: We can offer refunds only; for exchanges, place a new order and we can assist.
For security and compliance, card numbers expire in our systems after the return window. After that time, refunds may not be possible and we can offer exchanges or store credit instead.

1‑Year Manufacturer Guarantee

Items with defects in materials or workmanship are eligible for exchange or repair within one year of purchase, at our discretion. Contact Customer Support for approval before sending an item under this guarantee.

Crash Policy — 30% Off Replacement

If your Aero Tech Designs apparel is damaged in a cycling crash, we’ll help you get back on the road.

Eligibility
  • Applies to Aero Tech Designs cycling apparel purchased by you.
  • Provide evidence of the crash (photos of the damaged apparel).
Coverage

Receive 30% off a repurchase of the same or equivalent item. Discount applies only to the damaged item.

How to Claim

Within 30 days of the incident, contact Customer Support with details and photos. We’ll determine eligibility and provide a one‑time discount code if approved. Reach us at orders@aerotechdesigns.com or 412‑262‑3255.

Thank you for choosing Aero Tech Designs. We appreciate your business!